【实用攻略】海淘售后英文沟通模板参考

海淘最头疼的估计就是跟老外沟通了，不管是邮件还是live chat，给本来就不太会英语的我们“雪上加霜”。

 

 

订单确认出现故障

Dear Sir/Madam, （称谓）

Today I want to check my purchase information. But I can't sign in. It shows me "Please confirm your registration first. You have received an e-mail for this. Check your input values."
The problem is , I have never received any e-mail for confirm my registration until now. 
Please help me. Thank you.

我昨天已经下单了，也收到了订单确认的邮件。

问题是我到现在也没收到确认注册的邮件，请帮助我，谢谢。

 

Thanks.

我在**（订单日期）下了**（订单号），请提供给我运单号，以便我追踪，可以吗？谢谢。

 

翻译：

 

催促卖家发货

Dear Sir/Madam, 
I have placed an order with No.（订单号） on （订单日期）, and received order confirmation e-mail in the same day.

Best wishes!

我在**（订单日期）下了**（订单号），当天就收到了订单确认邮件。

 

修改送货地址

Dear Sir/Madam,
My order number is（订单号）, which was placed on（订单日期）. I wanna request to change shipping address, which is XXX（新地址）.
Thanks.

 

退回价格差价

Dear Sir/Madam,
My order number is （订单号）. XXX was $20（下单时的价格） and it is $15（现在的价格） now so I strongly request price match, which is $5（差价）. Please refund the difference to my original credit card.
Thanks.

 

要求合箱/确认合箱

Dear Sir/Madam，
I have just completed my order on amazon.com. 
I write this letter just to make sure that I would have all the things I ordered shipped in one single package. Please do not separate them into several packages.

我已经完成了亚马逊上的订单，我写这封邮件就是想确认所有我购买的东西可以合箱运送。请不要封装几个包裹运送。

 

翻译：

现在我有以下为几种问题：已经X天了我还没有收到货，能否帮我查一下？我发现我的包裹发到别的地方去了，我的地址是*****能否帮我处理？我已经收到了包裹，但发错货了，能否帮我更换？

 

翻译：

（shipping label：指的是出货时外箱上贴有的贴纸，包括产品名称、产品编码、订单号、数量、重量、生产日期、生产厂家、出货地址、流水号等，有些要求有条形码）