海淘售后处理之实用英语模板——live chat英语模板

　　电话对口语和听力的要求太高了。live chat倒是一个比较常用的且方便的沟通方式。

　　下面整理一些模板：

 

　　1 询问砍单原因。

 

　　Hi there.

 

　　I have an order (No.订单号), which was placed on (订单日期). It wan cancelled without notifying me. May I know the reason?

 

　　2 取消订单。

 

　　Hi there.

 

　　I have an order (No.订单号), which was placed on (订单日期). I don't think the color i suit for me.(不想要的理由，可以委婉一些。) May I ask you to cancel the order and pay the money back to me? Thanks.

 

　　3 要求合箱。

 

　　Hi there.

 

　　I have an order (No.订单号), which was placed on (订单日期). And another order (订单号), which was placed on (订单日期). Could you please sent all items of these two orders in a single package. Please do not deliver them separately. Thank you.

 

　　4 更改收货地址。

 

　　Hi there.

 

　　I have an order (No.订单号), which was placed on (订单日期). Could you please help me to change the shipping address to a new one? The informations about the new shipping address are following: (新地址)

 

　　Thank you.